Privacy Policy

1. Who we are

MyNotary Ltd ("MyNotary", "we", "us") operates the MyNotary platform at mynotary.io. We are the data controller for personal data processed in connection with the marketing site and platform account features described in this policy.

Contact: hello@mynotary.com | +44 444 268 6353 | 300 Lenora Street #521, London.

This policy should be read with our Terms of Service and Cookie Policy.

2. Personal data we collect

We may collect:

• Identity and contact data: name, email address, phone number, postal address.
• Account data: login credentials, preferences, communication history with support.
• Booking and session data: appointment times, service type, session notes required for notarisation.
• Identity verification data: government-issued ID images, selfies, and verification results from our identity providers.
• Document data: files you upload for notarisation or certification.
• Payment data: billing details and transaction references (card details are processed by our payment provider, not stored in full by us).
• Technical data: IP address, browser type, device information, and usage data (see Cookie Policy).

We do not knowingly collect data from children under 18.

3. How we use your data

We use personal data to:

• Provide, operate, and improve the Platform and notarisation bookings.
• Verify identity and comply with anti-money-laundering and notarial record-keeping obligations applicable to Notaries.
• Process payments and send transactional communications.
• Respond to enquiries and support requests.
• Send service-related notices and, where permitted, marketing (you may opt out).
• Maintain security, prevent fraud, and enforce our Terms of Service.
• Comply with legal and regulatory obligations.

4. Legal bases (UK GDPR)

Depending on the processing activity, we rely on:

• Contract: to perform our agreement with you and facilitate Services.
• Legal obligation: where required by law (e.g. records retention, regulatory requests).
• Legitimate interests: to operate and secure the Platform, improve services, and communicate with you, balanced against your rights.
• Consent: where required (e.g. certain non-essential cookies or marketing). You may withdraw consent at any time.

5. Sharing your data

We share data only as needed with:

• Independent Notaries performing your Session.
• Service providers: hosting, identity verification, video conferencing, email, analytics, and payment processing (e.g. Stripe), under contracts requiring appropriate safeguards.
• Professional advisers: lawyers, auditors, or insurers where necessary.
• Authorities: when required by law or to protect rights and safety.

We do not sell your personal data.

6. International transfers

Some providers may process data outside the UK. Where we transfer personal data internationally, we use appropriate safeguards such as UK adequacy regulations, standard contractual clauses, or equivalent mechanisms.

7. Retention

We retain personal data only as long as necessary for the purposes above, including:

• Account and booking records: for the life of the account plus a reasonable period after closure.
• Notarisation-related records: as required for Notary professional obligations and applicable law (which may exceed general account retention).
• Marketing preferences: until you withdraw consent or object.

We may retain anonymised or aggregated data indefinitely.

8. Your rights

Under UK data protection law you may have the right to:

• Access a copy of your personal data.
• Rectify inaccurate data.
• Erase data in certain circumstances.
• Restrict or object to processing in certain circumstances.
• Data portability for data you provided, where applicable.
• Withdraw consent where processing is consent-based.
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise rights, contact hello@mynotary.com. We may need to verify your identity.

9. Security

We implement technical and organisational measures appropriate to the risk, including encryption in transit, access controls, and secure storage for sensitive documents. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

10. Cookies and similar technologies

We use cookies and similar technologies as described in our Cookie Policy.

11. Automated decision-making

We do not make solely automated decisions with legal or similarly significant effects without appropriate safeguards. Identity verification may involve automated checks with human review where required.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the bottom of this page indicates the latest version. Material changes will be communicated where appropriate.

13. Contact and data protection enquiries

For privacy questions or to exercise your rights:

MyNotary Ltd — Privacy

Email: hello@mynotary.com

Address: 300 Lenora Street #521, London