Cancellation Policy

1. Introduction

This Cancellation Policy explains how cancellations, rescheduling, refunds, and no-shows work for notarisation sessions booked through MyNotary Ltd ("MyNotary"). It forms part of our Terms of Service.

Fees and service descriptions are shown at checkout. Payment processing is handled by our payment partners.

2. Cancelling a booking

More than 24 hours before your Session

You may cancel free of charge up to 24 hours before the scheduled Session start time. You will receive a full refund of fees paid to MyNotary for that booking, processed to your original payment method within 5–10 business days (depending on your bank or card issuer).

Less than 24 hours before your Session

Cancellations made within 24 hours of the scheduled start time are treated as late cancellations. A late cancellation may result in:

• No refund, or
• A partial refund at our discretion,

except where required by law or where we cancel the Session (see section 6).

3. Rescheduling

You may reschedule a Session free of charge if you request a new time at least 24 hours before the original start time, subject to Notary availability.

Reschedule requests within 24 hours may be treated as a late cancellation of the original booking; a new booking fee may apply.

To reschedule, use your account dashboard or contact hello@mynotary.com as soon as possible.

4. No-shows

A no-show occurs if you do not attend the Session within the grace period stated in your booking confirmation (typically 10–15 minutes after the scheduled start) without prior notice.

No-shows may result in forfeiture of the booking fee and are not eligible for a refund, except where we determine exceptional circumstances apply or where consumer law requires otherwise.

5. Notary or platform cancellations

If a Notary or MyNotary cancels your Session (e.g. technical failure, unavailability, or compliance issue), you may choose to:

• Reschedule at no extra charge, or
• Receive a full refund of fees paid for that booking.

We are not liable for indirect costs (e.g. travel, embassy fees, or third-party deadlines) arising from cancellation.

6. Refund processing

Approved refunds are returned to the original payment method. We cannot refund to alternative accounts except where required for fraud prevention or legal compliance.

If only part of a bundled service was delivered, refunds will be calculated fairly based on the portion not provided.

7. Chargebacks and disputes

If you have a concern, contact hello@mynotary.com before initiating a chargeback. Unjustified chargebacks may lead to account suspension.

8. Consumer rights

Nothing in this policy limits your statutory rights as a consumer under UK law, including rights relating to faulty services or misrepresentation where applicable.

9. Force majeure

Neither party is liable for failure or delay caused by events outside reasonable control (e.g. widespread outages, natural disasters, or government action). We will work with you to reschedule where possible.

10. Changes

We may update this Cancellation Policy from time to time. The version in effect at the time of your booking applies unless a change is required by law.

11. Contact

MyNotary Ltd

Email: hello@mynotary.com

Phone: +44 444 268 6353

Related: Terms of Service | Privacy Policy