Legal
Cookie Policy
1. Introduction
This Cookie Policy explains how MyNotary ("MyNotary", "we", "our", "us") uses cookies and similar technologies when you visit our website at uk.mynotary.io (the "Website") or use our services (the "Service").
This Cookie Policy forms an integral part of our Privacy Policy and our Terms of Service. By continuing to browse the Website, and subject to your consent choices where required, you accept the use of cookies as described in this Cookie Policy.
This Cookie Policy complies with the Privacy and Electronic Communications Regulations 2003 ("PECR"), the UK General Data Protection Regulation ("UK GDPR"), and the Data Protection Act 2018.
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2. What Are Cookies?
2.1 Definition
A cookie is a small text file that is placed on your device (computer, tablet, smartphone) when you visit a website. Cookies allow the website to recognise your device, store information about your visit, and improve your browsing experience.
2.2 Similar Technologies
In addition to traditional cookies, we may use similar technologies, including:
(a) Local storage and session storage: storage spaces in your browser that allow us to store information locally;
(b) Pixels and tracking tags: small invisible images integrated into web pages or emails to collect information about the use of our content;
(c) Device fingerprints: technical characteristics of your device (operating system, browser, screen resolution, etc.) used to identify it;
(d) Software development kits (SDKs): code libraries integrated into our applications to collect technical information.
In this Cookie Policy, the term "cookies" refers indistinctly to all these technologies, unless otherwise specified.
2.3 Categories of Cookies by Origin
We use two categories of cookies based on their origin:
(a) First-party cookies: placed directly by MyNotary on your device when you visit the Website;
(b) Third-party cookies: placed by third-party service providers we use (such as our analytics, advertising, or payment providers) when you visit the Website.
2.4 Categories of Cookies by Duration
We also use two categories of cookies based on their duration:
(a) Session cookies: temporary cookies that are deleted when you close your browser;
(b) Persistent cookies: cookies that remain on your device for a defined period or until you delete them.
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3. Why Do We Use Cookies?
We use cookies for the following purposes:
(a) Operate the Website and Service: ensure the technical functioning of the platform, including authentication, session management, and security;
(b) Improve the user experience: remember your preferences and adapt the display to your device;
(c) Measure audience and performance: understand how visitors use the Website to improve it;
(d) Personalise marketing: display relevant advertisements and measure the effectiveness of our advertising campaigns, subject to your consent;
(e) Detect and prevent fraud: protect the platform against unauthorised intrusions and abusive use;
(f) Comply with our legal obligations: in particular for the traceability of consents and access to the Service.
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4. Categories of Cookies We Use
We classify cookies into four categories, in accordance with the standards of the Information Commissioner's Office (ICO) and the European Data Protection Board (EDPB).
4.1 Strictly Necessary Cookies
These cookies are essential for the operation of the Website and Service. They cannot be disabled and do not require your consent, in accordance with regulation 6(4) of PECR.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| `sb-access-token` | Supabase | Authentication session | 1 hour |
| `sb-refresh-token` | Supabase | Authentication session renewal | 30 days |
| `mynotary_session` | MyNotary | Browsing session management | Session |
| `mynotary_csrf` | MyNotary | Cross-site request forgery protection (CSRF) | Session |
| `cookie_consent` | MyNotary | Storage of your cookie preferences | 12 months |
| `__stripe_mid` | Stripe | Fraud detection during payment | 12 months |
| `__stripe_sid` | Stripe | Fraud detection during payment | 30 minutes |
4.2 Functional Cookies
These cookies allow us to remember your choices and preferences to provide you with an enhanced experience. They are placed only with your consent.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| `mynotary_lang` | MyNotary | Storage of your language preference | 12 months |
| `mynotary_region` | MyNotary | Storage of your region (UK, NL, SE, etc.) | 12 months |
| `mynotary_ui_prefs` | MyNotary | Interface preferences (display, themes) | 12 months |
4.3 Analytics Cookies
These cookies allow us to measure the audience of the Website, understand how visitors interact with it, and improve its performance. They are placed only with your consent.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| `ph_*` | PostHog | Analytics, navigation event tracking, session recording | 12 months |
| `ph_session_id` | PostHog | Session identifier for analytical journey | 30 minutes |
| `ph_distinct_id` | PostHog | Anonymous user identifier | 12 months |
PostHog is configured to anonymise IP addresses and to respect "Do Not Track" signals. Session recordings exclude sensitive fields (passwords, identity documents, payment data) by default.
4.4 Advertising and Marketing Cookies
These cookies allow us to display personalised advertisements and to measure the effectiveness of our advertising campaigns. They are placed only with your express consent.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| `_ga` | Google Analytics (via GTM) | Visitor identification | 24 months |
| `_ga_*` | Google Analytics (via GTM) | Session and campaign state | 24 months |
| `_gid` | Google Analytics (via GTM) | Visitor identification | 24 hours |
| `_gcl_au` | Google Ads | Conversion tracking and attribution | 90 days |
| `_gcl_aw` | Google Ads | Conversion tracking for ad clicks | 90 days |
| `NID` | Display advertising personalisation | 6 months | |
| `IDE` | Google DoubleClick | Advertising performance measurement | 13 months |
We use server-side Google Tag Manager to better control the data transmitted to advertising providers and to limit unnecessary cookies on your device.
4.5 Operational Cookies of the Service
When you use the Service (placing an Order, identity verification, video Session), additional cookies may be placed by our service providers. These cookies are necessary for the performance of the Service and are placed at the time you initiate the relevant action.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| `persona_*` | Persona | Identity verification | Session |
| `daily_*` | Daily.co | Video Session | Session |
| `__stripe_*` | Stripe | Payment processing | Variable |
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5. Legal Basis for the Use of Cookies
In accordance with PECR and the UK GDPR, the legal bases applicable to our use of cookies are:
(a) Strictly necessary cookies: legitimate interest of MyNotary to ensure the operation of the Website and Service, in accordance with regulation 6(4) of PECR. No consent is required;
(b) Functional, analytics, advertising, and marketing cookies: your free, informed, specific, and express consent, in accordance with regulation 6(1) of PECR and Article 6(1)(a) of the UK GDPR. This consent is collected through our consent banner upon your first visit;
(c) Operational cookies of the Service: performance of the contract between you and MyNotary, in accordance with Article 6(1)(b) of the UK GDPR. These cookies are placed at the time you initiate the use of the relevant service.
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6. Managing Your Cookie Preferences
6.1 Consent Banner
Upon your first visit to the Website, a consent banner is displayed allowing you to:
(a) Accept all cookies;
(b) Reject all cookies (except strictly necessary cookies);
(c) Customise your choices by category of cookies.
Refusing optional cookies has no impact on access to the Website or the performance of the Service.
6.2 Modifying Your Choices
You may modify your cookie preferences at any time by clicking on the "Cookie preferences" link located in the footer of the Website. Your new choices will take effect immediately for future browsing.
6.3 Withdrawal of Consent
You may withdraw your consent at any time, without this affecting the lawfulness of processing based on consent given before its withdrawal. The withdrawal of consent does not affect strictly necessary cookies.
6.4 Storage Duration of Your Consent
Your consent choices are stored for 12 months in the `cookie_consent` cookie. After this period, you will be invited again to express your preferences.
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7. Controlling Cookies Through Your Browser
In addition to our consent banner, you can also control cookies directly through your browser settings. Each browser offers options to:
(a) view the cookies stored on your device;
(b) delete cookies, individually or all at once;
(c) block cookies, in whole or in part;
(d) configure cookie acceptance preferences.
Configuration instructions for the main browsers:
(a) Google Chrome: [support.google.com/chrome/answer/95647](https://support.google.com/chrome/answer/95647)
(b) Mozilla Firefox: [support.mozilla.org/kb/cookies-information-websites-store-on-your-computer](https://support.mozilla.org/kb/cookies-information-websites-store-on-your-computer)
(c) Safari: [support.apple.com/guide/safari/manage-cookies-sfri11471](https://support.apple.com/guide/safari/manage-cookies-sfri11471)
(d) Microsoft Edge: [support.microsoft.com/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09](https://support.microsoft.com/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09)
(e) Opera: [help.opera.com/latest/web-preferences](https://help.opera.com/latest/web-preferences)
Please note: blocking certain cookies through your browser may affect the operation of the Website and may make certain features inaccessible.
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8. Mobile Device Identifiers
If you access the Service from a mobile device, identifiers specific to your device may be used (advertising identifier IDFA on iOS, AAID on Android). You can reset or limit the use of these identifiers through the settings of your mobile device:
(a) iOS: Settings > Privacy > Tracking;
(b) Android: Settings > Google > Ads.
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9. Do Not Track Signals
Some browsers offer a "Do Not Track" (DNT) function allowing you to signal your wish not to be tracked. We respect DNT signals for our analytics cookies (PostHog is configured to detect and respect this signal).
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10. Cookies and Personal Data
Some cookies may collect information that constitutes personal data within the meaning of the UK GDPR (in particular IP address, online identifiers, browsing data). The processing of this personal data is governed by our Privacy Policy, which we invite you to read.
You may exercise your rights under the UK GDPR (access, rectification, erasure, opposition, portability, restriction) under the conditions set out in the Privacy Policy.
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11. International Data Transfers
Some of our cookie service providers are located outside the United Kingdom, in particular in the United States. Transfers of personal data outside the United Kingdom are subject to appropriate guarantees, including:
(a) the standard contractual clauses approved by the UK Information Commissioner's Office (ICO);
(b) adequacy decisions of the United Kingdom (where applicable);
(c) certification mechanisms recognised by the ICO (in particular for transfers to the United States under the UK Extension of the Data Privacy Framework).
The details of these guarantees are available in our Privacy Policy.
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12. Modification of the Cookie Policy
MyNotary reserves the right to modify this Cookie Policy at any time, in particular to reflect changes in our practices, applicable regulations, or our service providers. The version applicable is the version published on the Website on the date of your visit.
In the event of a substantial modification (in particular the addition of a new category of cookies or a new service provider), we will inform you by displaying the consent banner again, allowing you to renew your consent choices.
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13. Contact
For any question regarding this Cookie Policy or to exercise your rights, you may contact us:
MyNotary
Email: support@mynotary.io
Website: uk.mynotary.io
Response guaranteed within 30 calendar days, in accordance with the UK GDPR.
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14. Right to Lodge a Complaint
If you consider that the processing of your personal data through cookies does not comply with applicable regulations, you have the right to lodge a complaint with the competent supervisory authority.
As MyNotary is a French company offering services to clients in the United Kingdom, you may lodge a complaint with either:
Commission Nationale de l'Informatique et des Libertés (CNIL) (French supervisory authority)
3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France
Tel: +33 1 53 73 22 22
Website: [cnil.fr](https://www.cnil.fr)
or
Information Commissioner's Office (ICO) (UK supervisory authority)
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, United Kingdom
Tel: 0303 123 1113
Website: [ico.org.uk](https://ico.org.uk)
If you reside in another jurisdiction, you may also lodge a complaint with the supervisory authority of your country of residence.
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